FAQ

Marks Clothing serves families and professionals worldwide looking for quality apparel at affordable prices. Our target customers include:

• Working professionals needing durable workwear (men’s work boots, shoes, and clothing)
• Parents shopping for babies (0-24 months) and toddlers (2T-4T)
• Fashion-conscious women seeking stylish shoes and accessories
• Families looking to combine orders to save on shipping

We offer a carefully curated selection of quality apparel with:

• Family-focused categories from baby to adult clothing
• Specialized workwear for professionals
• Global shipping with straightforward, reliable delivery options
• Competitive pricing and free shipping on orders over $50 CAD

Our product range includes:

• Workwear & Footwear: Men’s work boots, shoes, and workwear
• Women’s Fashion: Shoes, accessories, and clothing
• Children’s Items: Baby clothes (0-24 months), toddler outfits (2T-4T), and kids’ clothing
• Accessories: Various accessories for men, women, and children
• Home & Wellness: Select home and wellness products

Each product page includes detailed size charts. We recommend:

• Measuring yourself or your child before ordering
• Comparing your measurements to our size charts
• When in doubt between sizes, consider sizing up

For work boots and shoes, pay special attention to width measurements as well as length.

Most of our products run true to size, but we always recommend checking the specific size chart for each item as fit may vary slightly between brands and styles. Customer reviews often include helpful feedback about sizing as well.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

Absolutely. We use industry-standard encryption technology to protect all your payment information. We never store your full credit card details on our servers.

We process orders quickly to get your items to you as soon as possible. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.

We ship worldwide to most countries, excluding only a few remote areas in Asia and elsewhere. During checkout, you’ll be able to see if we deliver to your location.

We offer two shipping methods:

All orders are processed within 1-2 business days at our West Vancouver warehouse. After dispatch:

• Standard Shipping: 10-15 business days
• Free Shipping: 15-25 business days

You’ll receive a shipment notification with tracking details when your order is dispatched.

Yes! For both shipping methods, you’ll receive tracking information via email once your order is dispatched. You can follow your package every step of the way from our West Vancouver warehouse to your doorstep.

We want to make it affordable for families to shop for everyone at once. Combining orders for men’s workwear, women’s shoes, baby clothes, and other items helps you reach the $50 threshold easily while saving on shipping costs.

We stand behind the quality of our clothing, shoes, and accessories. If anything doesn’t meet your expectations:

• You have 15 days from receipt to initiate a return
• Items must be unworn, unwashed, and in original condition with tags attached
• Contact our customer service team at [email protected] to arrange your return

Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Currently, we process returns for refunds only. If you need a different size or color, we recommend placing a new order after receiving your refund. This ensures you get the items you want as quickly as possible.

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. In these cases, please contact us at [email protected] and we’ll arrange a prepaid return label.

Our West Vancouver-based customer service team is happy to help! You can reach us at:

• Email: [email protected]
• Mailing Address: 3352 Jade St, West Vancouver, CA V7V 1Y8

We typically respond to emails within 1-2 business days.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding Canadian statutory holidays.