Privacy Policy

Last Updated: [Insert Date]

At Marks Clothing (“we”, “us”, or “our”), operating through marksclothing.com, we are committed to protecting the privacy of our customers – busy professionals, parents, and fashion-conscious shoppers worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our quality family apparel and workwear products.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping/billing address, phone number when you create an account or place orders for workwear, children’s clothing, or accessories.
• Payment Information: Credit card details (processed securely through our PCI-DSS compliant system), PayPal email for transactions involving men’s work boots, women’s shoes, baby clothes, or other products.
• Demographic Information: Age range, gender, product preferences (e.g., toddler 2T-4T sizes or men’s workwear needs) to enhance your shopping experience.
• Technical Data: IP address, browser type, device information, and pages visited to optimize our website performance.
• Communication Records: Correspondence with our West Vancouver customer service team regarding orders, returns, or product inquiries.

2. How We Use Your Information

Your information helps us provide secure, family-friendly shopping experiences:

• Process transactions for work boots, baby clothes (0-24 months), women’s accessories, and other products
• Provide order confirmations and shipping updates to our global customer base (excluding some remote areas)
• Improve our product offerings (e.g., men’s workwear durability or toddler clothing styles)
• Send promotional offers (with consent) about new arrivals in kids’ shoes or home wellness products
• Prevent fraud, particularly for high-ticket items like men’s work shoes
• Respond to customer service inquiries from [email protected]
• Comply with Canadian and international legal obligations

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing – all bound by confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights, such as preventing fraudulent transactions on workwear purchases.
• Business Transfers: In case of merger or acquisition affecting our West Vancouver operations, with notice to affected customers.

We never sell your personal information to third parties.

4. Data Storage and Security

Your security is our priority, especially when purchasing:

• All data is stored on secure servers with bank-level encryption
• We never store complete credit card details on our systems (PCI-DSS compliant)
• Regular security audits of our payment processing systems
• Employee access to personal data is strictly limited

While we implement these measures, no internet transmission is 100% secure. We encourage customers to use strong passwords and monitor account activity.

5. Your Rights and Choices

As our valued customer, you have the right to:

• Access, correct, or delete your personal information (excluding transaction records we’re legally required to keep)
• Opt-out of marketing communications while still receiving order updates
• Withdraw consent for data processing, where applicable by law
• Request information about our data practices

To exercise these rights, contact our Privacy Officer at [email protected] from the email associated with your account.

6. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience:

• Essential Cookies: Required for functions like adding men’s work boots or baby clothes to your cart
• Performance Cookies: Help us improve website speed and navigation between categories like Women’s Shoes and Kids sections
• Advertising Cookies: Show relevant ads for products like shoe accessories or toddler 2T-4T clothing (can be disabled)

Most browsers allow you to control cookies through settings. Note that disabling cookies may affect checkout functionality.

7. International Data Transfers

As we serve customers globally (excluding some remote areas), your data may be processed outside your country of residence. We ensure all transfers comply with applicable laws and maintain equivalent protection standards.

8. Children’s Privacy

While we sell baby clothes (0-24 months) and toddler apparel, our website is not directed at children under 13. We don’t knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy to reflect changes in our practices or laws. Significant changes will be communicated via email or website notice, particularly those affecting payment security or data rights.