At Marks Clothing, we stand behind the quality of our family apparel and workwear. If you’re not completely satisfied with your purchase of our men’s work boots, women’s shoes, baby clothing, or any other product, we’re happy to offer returns or exchanges within 15 days of receipt.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags and packaging
  • Final Sale Items: Socks & Underwear and clearance items marked “Final Sale” cannot be returned
  • Original Shipping: Non-refundable (unless return is due to our error)

Note for International Customers: As we ship globally (excluding some Asian and remote regions), please allow extra time for returns to reach our West Vancouver facility. Duties and taxes for international returns are the customer’s responsibility.

How to Return or Exchange

  1. Initiate Your Request: Email our customer service team at [email protected] with your order number and return request within 15 days of receiving your items. Use the template below for quick processing.
  2. Wait for Authorization: Our West Vancouver team will respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our return center at:
    Marks Clothing Returns
    3352 Jade St
    West Vancouver, CA V7V 1Y8

    We recommend using a trackable shipping method as you’re responsible for the package until it reaches us.

  5. Processing: Allow 3-5 business days after we receive your return for processing.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear Marks Clothing Customer Service, I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund / Exchange for (specify alternative product if applicable)] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is processed:

  • Timing: Refunds are issued within 5-7 business days after we receive and inspect your return
  • Method: Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Exchange Process

For exchanges (size, color, or style changes):

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify your preferred replacement item
  3. We’ll ship your new item once the return is received (standard shipping rates apply)
  4. For expedited exchanges, you may place a new order and we’ll refund the original upon return

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items (especially important for workwear and children’s clothing):

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect items and packaging
  • We’ll arrange for a free return label and expedited replacement

Questions?

Our West Vancouver customer service team is here to help with any return or exchange inquiries. Contact us at [email protected] for personalized assistance with your workwear, baby clothes, or fashion apparel returns.

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