At Marks Clothing, we’re committed to providing quality family apparel and durable workwear to customers worldwide. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase of our men’s work boots, women’s shoes, baby clothing, and other apparel.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95 CAD):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50 CAD):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking
Note for International Customers: We ship globally (excluding some Asian and remote regions). Please be aware that customs duties and taxes may apply upon delivery and are the customer’s responsibility.

Returns & Exchanges Policy

We stand behind the quality of our products. If you’re not completely satisfied with your purchase, we offer returns or exchanges within 15 days of receiving your order.

Return Eligibility

  • Items must be unworn, unwashed, with all original tags and packaging attached
  • Returns must be initiated within 15 days of delivery
  • Original shipping costs are non-refundable (unless the return is due to our error)

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Socks & Underwear
  • Clearance items marked “Final Sale”

How to Return or Exchange

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your items. Include:

  • Your order number
  • Items to return (product name, size, color)
  • Reason for return
  • Preferred resolution (refund or exchange details)

Step 2: Wait for Authorization

Our West Vancouver team will respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.

Step 3: Package Your Items

Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.

Step 4: Ship Your Return

Send the package to:

Marks Clothing Returns
3352 Jade St
West Vancouver, CA V7V 1Y8

Important: We recommend using a trackable shipping method as you’re responsible for the package until it reaches us.

Step 5: Processing

Allow 3-5 business days after we receive your return for processing. You’ll receive email confirmation once your return is processed.

Refund Information

  • Timing: Refunds are issued within 5-7 business days after we receive and inspect your return
  • Method: Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Exchange Process

For exchanges (size, color, or style changes):

  • Follow the standard return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify your preferred replacement item
  • We’ll ship your new item once the return is received (standard shipping rates apply)

For faster service, you may place a new order and we’ll refund the original upon return.

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items (especially important for workwear and children’s clothing):

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect items and packaging
  • We’ll arrange for a free return label and expedited replacement
Need Help? Our West Vancouver customer service team is here to assist with any shipping, return, or exchange inquiries. Contact us at [email protected] for personalized assistance with your workwear, baby clothes, or fashion apparel needs.

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